About Buffr HostBuilt by People Who Run Hotels & Restaurants
We understand because we've lived it—and we're solving it.
Where It Started
This is about real people solving real problems they face every day.
We experienced it firsthand. Small teams stretched across multiple roles—front desk, restaurant service, housekeeping, bar operations. During busy periods, calls went unanswered. Email inquiries piled up. Revenue opportunities disappeared.
Servers managing multiple tables led to longer wait times, order errors, and frustrated guests. Every evening, staff manually counted bar inventory against sales records. The same time-consuming process repeated in the kitchen.
We observed how popular restaurants attracted orders through social media, only to struggle with simultaneous phone inquiries. Kitchen staff couldn't answer calls while preparing meals. Orders moved through fragmented channels without clear tracking.
Payment methods were equally disconnected—mobile money, cash payments.
Guest information sat in physical ledgers. Valuable customer data remained trapped on paper, making it impossible to track preferences or build the relationships that keep guests coming back.
There had to be an easier way.
The Real Problem
Staff Stretched Thin
Teams juggling multiple responsibilities—front desk operations, F&B services, housekeeping. When the phone rings during busy periods, someone has to choose what gets neglected.
Lost Opportunities
Missed calls mean missed bookings. Slow email responses mean guests book elsewhere. Every unanswered inquiry is revenue walking out your door.
Manual Everything
Counting inventory by hand. Recording sales manually. Relaying orders to kitchen. Low stock blocking orders. Hours wasted on tasks that could be automated.
Underutilized Guest Data
Writing bookings in a physical book means data exists, but can't be used effectively. No way to remember preferences, track patterns, or personalize service to build loyalty.
What We Built
Sofia: Your Digital Front Desk
While your staff focuses on customer experience—Sofia handles every call, WhatsApp message, and email. She takes bookings, answers questions, and ensures nothing falls through the cracks.
Voice Capabilities
Coming soon - answers phone calls automatically
WhatsApp Integration
Coming soon - takes orders and bookings directly
24/7 Availability
Never miss a booking opportunity
Email Management
Handles all email inquiries and bookings
Smart Operations Management
One system tracks everything automatically. When sales happen on our platform, inventory levels update in real-time and notify you when it's time to replenish stock.
Automatic Inventory
Sales automatically deduct from inventory levels
Content Management System
Manage your menu and content easily
Payment Processing
Secure payments through our platform
Stock Alerts
Notifications when minimum threshold is reached
Build Real Guest Relationships
Replace that physical booking book with a system that captures every detail, remembers preferences, and brings guests back.
Complete Guest Profiles
Preferences, history, everything
Personalized Service
Remember what matters to them
Loyalty Rewards
Incentivize repeat visits
Feedback Loops
Improve ratings and visibility
Built for Independent Properties
Whether you're running a family guesthouse, an intimate restaurant, or a rental property— these challenges are universal. Staff juggling roles. Missed opportunities. Manual processes eating time.
We're not trying to sell you expensive hardware that breaks and costs thousands to replace. We built something that works with your team, fits your budget, and solves your actual daily problems.
Because we're not just building software. We're solving problems we face ourselves, at properties just like yours.