Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

Buffr Host uses cookies and similar technologies to provide, protect, and improve our Platform.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Platform to function. They cannot be disabled.

• Authentication: Remember your login session
• Security: Protect against fraud and unauthorized access
• Preferences: Remember your language and region settings

2.2 Functional Cookies

These cookies enhance functionality and personalization.

• User Preferences: Remember your dashboard layout and settings
• Chat History: Maintain Sofia AI conversation context
• Form Data: Remember partially completed forms

2.3 Analytics Cookies

These cookies help us understand how you use the Platform (with your consent).

• Usage Analytics: Track page views and user interactions
• Performance Monitoring: Identify and fix technical issues
• Feature Usage: Understand which features are most used

Note: Analytics data is aggregated and anonymized. We do not track individual users without consent.

2.4 Third-Party Cookies

Some third-party services we use may set their own cookies:

• Payment Processors: For secure payment processing
• Analytics Services: For platform analytics (with consent)
• Support Tools: For customer support features

3. Cookie Duration

3.1 Session Cookies

Temporary cookies that expire when you close your browser. Used for:

• Maintaining your login session
• Storing temporary form data
• Security tokens

3.2 Persistent Cookies

Cookies that remain on your device for a set period. Used for:

• Remembering your preferences (up to 1 year)
• Analytics tracking (up to 2 years, with consent)
• Authentication tokens (up to 30 days)

4. Managing Cookies

4.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy → Cookies

Note: Disabling essential cookies may affect Platform functionality.

4.2 Platform Cookie Settings

You can manage non-essential cookies through our cookie consent banner or your account settings. Essential cookies cannot be disabled as they are required for the Platform to function.

4.3 Third-Party Opt-Out

For third-party cookies, you can opt out through:

• Individual service provider opt-out pages
• Your browser's third-party cookie blocking settings
• Privacy-focused browser extensions

5. Cookie Consent (GDPR)

For users covered by GDPR, we:

• Request explicit consent for non-essential cookies
• Provide clear information about cookie purposes
• Allow you to withdraw consent at any time
• Respect "Do Not Track" browser signals where technically feasible

Essential cookies do not require consent as they are necessary for service provision.

6. Specific Cookies We Use

7. Changes to This Policy

We may update this Cookie Policy from time to time. Material changes will be communicated via:

• Updated cookie consent banner
• Notice on the Platform
• Updated "Last Updated" date

8. Contact Us

For questions about our use of cookies, contact us:

Buffr Host
Email: privacy@buffrhost.com
Address: Windhoek, Namibia

9. Related Policies

This Cookie Policy should be read together with:

• Privacy Policy
• Terms of Service